This statement explains when and why we collect personal information, how we use it, when we share it with others, and how we keep it secure.
The statement applies when using our website, our products and services, and in all communication with us at Mementor.
When do we collect and process personal data about you?
- When you use our website, we may store cookies in your browser.
- When you contact us via email, phone, contact form, or social media.
- When you, as a representative of a company, request a quote, enter into an agreement, or contact us for user support.
Why do we collect and use personal data?
- Send you newsletters and relevant information by email. You can unsubscribe at any time.
- Contact you in connection with sales activities where there is a legitimate and mutual interest.
- Send information about events you have signed up for.
- Respond to your inquiries via contact form, email, phone, or chat.
- Prepare documents such as contracts, order confirmations, and invoices.
- Inform about services you have ordered, such as downtime and system messages.
- Request feedback on our products and services.
What personal data do we collect?
We collect name, email address, phone number, and possibly the company's name and contact information. If you are a representative of a company, we link your information to this company.
We may also collect feedback and questions from meetings, phone calls, emails, and documents. From the website, we may collect IP address and actions.
We do not store or process sensitive personal data such as social security numbers.
How long do we keep your personal data?
We retain personal data for as long as necessary for the purpose for which it was collected, or as long as required by legislation.
For customers and suppliers, we retain information as long as the customer relationship lasts, and thereafter in accordance with the Accounting Act (5 years).
For potential customers, we retain information for up to 2 years, unless you ask us to delete it earlier.
You can at any time request access to, correction of, or deletion of your personal data.
Do we share your personal data with others?
- Suppliers who help us deliver services to you.
- Public authorities when required by law.
Cookies
- Google Analytics (GA4) (Google's Privacy Policy)
- Google (Opt out of remarketing via Google)
- LinkedIn (Opt out of remarketing via LinkedIn)
Our legal basis for collecting personal data
a) Consent: Collection based on consent will be logged in our systems. We can market our products and services to people who have consented to this.
b) Written agreements: We use personal data to fulfill our obligations related to contracts with customers, partners, and suppliers.
c) Legitimate interests: We may use personal data if they are of legitimate interest, and if they do not override the person's interests. This applies especially to sales and marketing purposes.
Your rights and preferences
- Access personal data we have stored about you.
- Correct inaccurate or outdated information.
- Request deletion of information that is no longer necessary.
- Withdraw consent to store and process information.
- Have personal data disclosed and forwarded to another data processor.
- Request restriction of processing of personal data.
- Complain to the Data Protection Authority if you believe that our policies violate the law.
Security
We take the security of your personal data seriously and follow industry standards to protect data against unauthorized access and loss. Our systems are protected with firewalls and encryption to prevent privacy breaches.
Contact us
For privacy questions, please contact us via our contact page or write to:
Mementor webdesign & digital marketing agency AS (Org.no: 915213049 MVA)
Karl Johans gt. 25
0159 Oslo
Norway
