Customer Service and Administration Manager

Become a key player as Customer Service and Administration Manager

As the Customer Service and Administration Manager in our digital agency, you will play a central role in leading the team and ensuring an exceptional customer service experience.

You will be responsible for organizing and following up on projects, while building strong relationships with our customers.

In addition to coordinating daily operations, you will implement effective strategies for customer service and administration. You will work closely with colleagues to optimize processes and improve the customer experience.

If you have a strong focus on customer satisfaction and the ability to handle multiple tasks simultaneously, this could be your opportunity to make a significant difference in our agency.

Responsibilities:

• Lead and develop the customer service team to ensure high-quality customer handling and support.
• Organize, plan, and follow up on projects to ensure timely delivery and customer satisfaction.
• Build strong customer relationships to understand their needs and expectations.
• Implement and optimize administrative processes to improve efficiency and productivity.
• Analyze customer feedback and report on trends for continuous improvement.
• Collaborate with other departments to provide the best possible solutions for our customers.

Qualifications:

• Experience in customer service and administration.
• Strong leadership qualities with the ability to motivate and develop team members.
• Excellent communication skills, both written and verbal.
• Good organizational sense and ability to handle multiple projects simultaneously.
• Experience with CRM systems and project management tools.
• Analytical mindset with a focus on customer satisfaction and quality improvement.

Join Mementor!

At Mementor, we are dedicated to creating a culture where each employee plays an important role in our success. We encourage you to apply if you are motivated and want to contribute to a team with high ambitions.

What you can expect: