General Terms and Conditions

1. General for All Assignments

The Client can assign tasks to the Provider verbally or in writing. Unless otherwise agreed or requested by the Client, tasks that take less than 3 hours to complete will be invoiced according to time spent. For tasks that take more than 3 hours to complete, the Provider and the Client will agree on whether the tasks should be estimated or invoiced according to time spent.

The Provider does not commit to a fixed delivery time for assignments, unless there is a written agreement on this. However, the Provider will keep the Client updated on the progress of the assignment.

All sensitive information shared between the Client and the Provider shall be treated confidentially, even after the agreement expires. All agreements between the Client and the Provider can be terminated in writing by both parties, and the termination applies from the following month.

2. Design and Development

All web design and development assignments performed for the Client are sent for proofreading or approval before launch, unless otherwise agreed. This does not apply to changes made directly to the Client's website or application.

The Client can approve the assignment in writing or verbally. After approval, the assignment is considered completed, and any changes will be considered new assignments.

For all forms of development and programming, the Provider adheres to standard functionality for the publishing solution, shop solution, software, and any extensions and third parties used. If the Client wants deviations from standard functionality, this must be agreed in writing before the start of the assignment.

Integrations with third parties or installation, setup, and customization of software, extensions, and third parties not mentioned in the agreement are considered new assignments. The same applies to the production and publication of content, as well as setup, customization, implementation, or review of imports, exports, and reports.

Examples of integrations that are not part of the standard functionality for a shop solution are integration with suppliers, distributors, accounting programs, payment solutions, inventory management tools, etc.

3. Marketing

The Provider cannot guarantee results for any of its marketing services, including search engine optimization (SEO), Google Ads, LinkedIn Ads, and answer engine optimization (AEO).

The Provider will work to achieve the best possible results for the Client but cannot guarantee specific results, as this depends on factors beyond the Provider's control.

The Provider is not responsible for any changes in algorithms, guidelines, or other factors from third parties that may affect the results of the marketing services.

The Client is responsible for ensuring that all published content complies with applicable laws and regulations, including marketing law, personal data protection law, and copyright law.

The Provider has the right to terminate the collaboration immediately if the Client requests marketing that violates applicable laws and regulations or the Provider's ethical guidelines.

4. Service Level Agreement (SLA)

The Provider takes backup of files and database for all websites and online stores that are on the Provider's servers. The Provider does not take responsibility for data loss but will do its utmost to secure the Client's data.

The Client can ask the Provider for access to files and database so that the Client can secure themselves with additional backup if desired.

The SLA can be terminated in writing by both parties, and the termination applies from the following month. Upon termination, the Provider will give necessary user rights to the Client so that the website/online store can easily be set up on a new server.

If a complete backup of files and database is desired, the Provider sends the latest available backup of files and database (invoiced according to time spent) to the Client.

4.1 Agreement Duration

An SLA with Mementor is invoiced monthly and runs for 12 months from the agreement is entered unless otherwise agreed. Thereafter, the agreement is automatically renewed at the current price for an additional 12 months at a time until termination.

A termination must be sent to Mementor AS in writing by email ([email protected]) at the latest one month before the agreement period expires to avoid the start of a new 12-month agreement period.

Upon termination, the remaining period of the entered agreement is invoiced.

If the agreement expires without renewal and the service is still in use, the Client is invoiced monthly on a running basis at the current price for the entire period the service is used. The obligation to pay applies until the service is discontinued or moved from the Provider's servers. This does not constitute a new agreement period with a lock-in.

5. Invoicing

The Provider has a fixed hourly rate of NOK 1399 excl. VAT and will notify the Client of any price increase. The hourly rate applies to all of the Provider's services.

All estimated assignments are normally invoiced before start, with a payment deadline of 10 days. Other assignments and meetings are normally invoiced after time spent. The Provider is free to postpone the assignment until the invoice is paid in full.

In case of late payment, the Client shall pay a late payment interest on the due amount in accordance with the law on interest on late payment. The Provider may in such cases stop all ongoing assignments and services for all active agreements between the Provider and the Client until correct payment is made.

In case of temporary or permanent closure of a website or application, the Provider shall notify the Client at least 14 days prior to the closure.

6. Changes to the Agreement

The Provider is free to make changes to the Document but shall notify the Client of significant changes.

The Client is obliged to keep updated on the content of the Document. The Document will always be updated on the Provider's website.

7. Breach and Disputes

The Client shall notify the Provider in writing of any deficiencies in the delivery, at the latest within 14 days after the assignment is invoiced/delivered to the Client, otherwise the assignment is considered completed and approved by the Client.

If the Client believes there is a breach according to the agreement, a written complaint must be sent immediately to the Provider. If the Client and the Provider do not reach an agreement through their own negotiations, the dispute shall be decided by the court at Oslo District Court as the venue.

For questions about the Document, please contact us by phone (+47) 22 12 00 91 or by email at [email protected].