General Terms and Conditions

1. General for All Assignments

The Client can assign tasks to the Provider verbally or in writing. Unless otherwise agreed or requested by the Client, tasks that take less than 3 hours to complete will be invoiced according to time spent. For tasks that take more than 3 hours to complete, the Provider and the Client will agree on whether the tasks should be estimated or invoiced according to time spent.

The Provider does not commit to a fixed delivery time for assignments, unless there is a written agreement on this. However, the Provider will keep the Client updated on the progress of the assignment.

All sensitive information shared between the Client and the Provider shall be treated confidentially, even after the agreement expires. All agreements between the Client and the Provider can be terminated in writing by both parties, and the termination applies from the following month.

2. Design and Development

All web design and development assignments performed for the Client are sent for proofreading or approval before launch, unless otherwise agreed. This does not apply to changes made directly to the Client's website or application.

The Client can approve the assignment in writing or verbally. After approval, the assignment is considered completed, and any changes will be considered new assignments.

For all forms of development and programming, the Provider adheres to standard functionality for the publishing solution, shop solution, software, and any extensions and third parties used. If the Client wants deviations from standard functionality, this must be agreed in writing before the start of the assignment.

Integrations with third parties or installation, setup, and customization of software, extensions, and third parties not mentioned in the agreement are considered new assignments. The same applies to the production and publication of content, as well as setup, customization, implementation, or review of imports, exports, and reports.

Examples of integrations that are not part of the standard functionality for a shop solution are integration with suppliers, distributors, accounting programs, payment solutions, inventory management tools, etc.

3. Marketing

The Provider cannot guarantee results for any of its marketing services, including search engine optimization (SEO), Google Ads, LinkedIn Ads, and answer engine optimization (AEO).

The Provider will work to achieve the best possible results for the Client but cannot guarantee specific results, as this depends on factors beyond the Provider's control.

The Provider is not responsible for any changes in algorithms, guidelines, or other factors from third parties that may affect the results of the marketing services.

The Client is responsible for ensuring that all published content complies with applicable laws and regulations, including marketing law, personal data protection law, and copyright law.

The Provider has the right to terminate the collaboration immediately if the Client requests marketing that violates applicable laws and regulations or the Provider's ethical guidelines.

4. Service Level Agreement (SLA)

The Provider takes backup of files and database for all websites and online stores that are on the Provider's servers. The Provider does not take responsibility for data loss but will do its utmost to secure the Client's data.

The Client can ask the Provider for access to files and database so that the Client can secure themselves with additional backup if desired. Such access requires that the Client has no undisputed overdue claims with the Provider.

The SLA can be terminated in writing by both parties, and the termination applies from the following month. Upon termination, the Provider will give necessary user rights to the Client so that the website/online store can easily be set up on a new server. The handover of user rights requires that all undisputed overdue claims, including interest and costs, have been paid.

If a complete backup of files and database is desired, the Provider sends the latest available backup of files and database (invoiced according to time spent) to the Client. The handover of the backup requires that all undisputed overdue claims, including interest and costs, have been paid.

4.1 Agreement Duration and Payment

An SLA has no lock-in period. The Client pays in advance for 1, 6 or 12 months at a time.

With payment for 6 or 12 months, the agreement applies for the paid period, until a new payment is made.

If a paid period expires without a new payment and the service is still in use, the Client is invoiced monthly on a running basis at the current price. The obligation to pay applies until the service is discontinued or moved from the Provider's servers. Running operating costs do not accrue in periods where the Provider has restricted access under section 5.1 and the Client has asked in writing for the website/online store to be moved.

The Client can end the SLA in writing by email (hjelp@mementor.no), effective from the end of the paid period. Amounts paid in advance are not refunded.

Price changes are announced in writing before a new period starts.

4.2 Web Design as a Monthly Service

Web design can be delivered as a monthly service. The service costs 499 USD per month and has a lock-in period of 18 months from the date the agreement is entered into.

The agreement cannot be terminated during the lock-in period. If payment stops during the period, the remaining monthly amounts up to the completed 18 months fall due for payment in full.

After the lock-in period is completed, the agreement automatically transfers to an ordinary SLA at 150 USD per month, unless otherwise agreed in advance. The SLA then follows sections 4 and 4.1, and the Client is free to continue, end or move the website/online store.

The Provider owns the design, code and setup until all 18 monthly amounts have been paid. The rights then transfer to the Client, with the exception of third-party licenses.

5. Invoicing

The Provider has a fixed hourly rate of NOK 1399 excl. VAT and will notify the Client of any price increase. The hourly rate applies to all of the Provider's services.

All estimated assignments are normally invoiced before start, with a payment deadline of 10 days. Other assignments and meetings are normally invoiced after time spent. The Provider is free to postpone the assignment until the invoice is paid in full.

In case of late payment, the Client shall pay a late payment interest on the due amount in accordance with the law on interest on late payment. The Provider may in such cases stop all ongoing assignments and services for all active agreements between the Provider and the Client until correct payment is made.

In case of temporary or permanent closure of a website or application, the Provider shall notify the Client at least 14 days prior to the closure.

5.1 Payment Default

In the event of an overdue invoice, the Provider may, without further notice, restrict the Client's access to export, backup and migration functions, as well as access to files and database. The restriction applies until all undisputed overdue claims, including interest and costs, have been paid.

The website/online store is kept in ordinary operation during the period, and the Client keeps access to publish and edit content. Access is restored no later than 2 business days after payment is received.

The restriction does not affect the Provider's obligations under the data processing agreement or the rights of data subjects under the General Data Protection Regulation (GDPR). See our privacy policy.

6. Changes to the Agreement

The Provider is free to make changes to the Document but shall notify the Client of significant changes.

The Client is obliged to keep updated on the content of the Document. The Document will always be updated on the Provider's website.

7. Breach and Disputes

The Client shall notify the Provider in writing of any deficiencies in the delivery, at the latest within 14 days after the assignment is invoiced/delivered to the Client, otherwise the assignment is considered completed and approved by the Client.

If the Client believes there is a breach according to the agreement, a written complaint must be sent immediately to the Provider. If the Client and the Provider do not reach an agreement through their own negotiations, the dispute shall be decided by the court at Oslo District Court as the venue.

For questions about the Document, please contact us by phone (+47) 22 12 00 91 or by email at hjelp@mementor.no.